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FAQs

You can have a look at our entire broad product range with all details without any obligation. 
If you have decided on a product, you can add it to the shopping cart and order it. Here you can register or place a guest order. In any case, we need an e-mail address from you, your date of birth, details of your invoice and, if necessary, a different delivery address.

Can we welcome you as a new customer in the Saleonlinefashion.com online shop? We're really glad!

Registration in our online shop is very easy. Go to "My Account". Here you will find the login area for already registered customers and "Register now" for you as a new customer in our online shop.

To manage your data, we need your email address and a password. Your password should be at least 8 characters long, contain no spaces, be a combination of numbers and characters, and be case sensitive.

Good to know:Incidentally, registration is completely voluntary. You can also order in our online shop without a customer account. You can also change your mind while ordering and specify in the shopping cart that a customer account should be created.

We need the salutation, your first and last name as well as your date of birth as personal information. Please note that we can only accept orders from customers who have reached the age of 18. To process your order, we need the following contact information in addition to your personal information: street, house number, postcode, place of residence, email address and telephone number for any questions about your order.

If you want to order as a company, you will be billed to the company. To process these orders, we need the company name and VAT ID. In the "Additional address" field, you can enter more information about your address (eg "c / o XYZ " or "In the backyard"), which will make it easier for the deliverer to find your address.

As a registered customer of the Saleonlinefashion.com./online shop, you can log in with your email address and password in order to be able to use all the advantages of your personal customer account.

Can we welcome you as a new customer in the Saleonlinefashion.com online shop? We're really glad!

Registration in our online shop is very easy. Go to "My Account". Here you will find the login area for already registered customers and "Register now" for you as a new customer in our online shop.

To manage your data, we need your email address and a password. Your password should be at least 8 characters long, contain no spaces, be a combination of numbers and characters, and be case sensitive.

Good to know:Incidentally, registration is completely voluntary. You can also order in our online shop without a customer account. You can also change your mind while ordering and specify in the shopping cart that a customer account should be created.

Shopping in our online shop basically works like a normal supermarket. First, find the item you want to buy. With a click on the button "Add to Cart" you put the article in your virtual shopping cart. Now you can decide whether you want to look at your shopping cart and go to the checkout or continue browsing the online shop.

Once you have added all the items you want to the shopping cart, use the shopping cart button. You have the option of reviewing your selection here and changing it if necessary.

Then click Next". You will now be asked whether you would like to order as a guest, create a customer account or log in as an existing customer. Then the address is entered. Please fill in all fields marked with * correctly, as we need this information to process your order.

Good to know: In addition to a billing address, you can also specify a different delivery address. To do this, simply tick the appropriate box in the "Different delivery address" field and fill in the fields here as well. Without a different delivery address, we will send your order to your billing address.

In the next step you select a payment method. Different payment methods are available. Choose the method that is most convenient for you. Finally, you will be asked again to check all the data. If all information is correct, click on "buy now" to complete the order. For confirmation you will receive an email with your order number and all order details.

You will usually receive an order confirmation email within a few minutes after placing your order. If you have not received an email from us after several hours, please check your spam folder

If there is actually no order confirmation, please contact our service team. We're here to help. You can reach us via the whatsapp: +91-9958935172 or mail at saleonlinefashion@gmail.com

You will usually receive an order confirmation email within a few minutes after placing your order. If you have not received an email from us after several hours, please check your spam folder. If there is no order confirmation, please contact our Saleonlinefashion.com/ service team. We are happy to help, whatsapp: +91-9958935172 or mail at saleonlinefashion@gmail.com  (times: Mon.-Fri .: 8 a.m. - 7 p.m 

 

I have a question about registration and / or ordering - how can I reach the Saleonlinefashion.com.de/ online shop?

Ask us, we will be happy to answer your questions.

Use our  whatsapp +91-9958935172 if you would like to send an inquiry directly to the Saleonlinefashion.com/ online shop.

Our search reacts to a wide variety of search criteria. In order to be able to show you all relevant results automatically, please enter the desired term in the search field at the top of our website. Helpful criteria when entering are e.g. B. Product name, product name or brand. The system already suggests items that match your search term while you are entering a search term.

 

How and where can I narrow my search using filters?

In addition to the product overview, you will find the bar with the search filters. Here you can refine your search and e.g. B. search by category, brand, product ratings (number of rating stars) and price. You can also combine several of these search filters.

 

The exact delivery time and any additional delivery services for the item you want can be found in the detailed view of the item. You can find this information on the right of the article page directly below the price labeling.

Before submitting your order, the delivery time is shown again in the shopping cart overview and the order overview. You will also be informed of the delivery time in your order confirmation.

Good to know: The delivery times are based on experience and average values. In individual cases there may be slight deviations, so that your order arrives a little later or earlier than stated.
Faq

As soon as we send your order, you will receive a shipping confirmation from us. In this you will find more information about the delivery and usually also a link to track the shipment. You can use this to track the progress of your delivery.

Unfortunately, shipment data is sometimes not available. In these cases, tracking of the shipment is unfortunately not possible.

Good to know: If the delivery is made by a freight forwarder, a delivery date will be coordinated with you in advance by phone or email using the contact details you have provided.

We make every effort to deliver your goods as undamaged as possible. Unfortunately, sometimes something goes wrong and a package arrives damaged. In this case, of course, we undertake the rectification. How it looks depends on the article. So it may be that we deliver spare parts or exchange the item.

For this we need your help: Please be sure to send us precise information about the damage and informative photos. In order to be able to check whether a delivery of spare parts is possible, we ask you to give us the part number from the assembly instructions, if available.

Please use our  Contact Page.
With every order, you have a 7-day right of withdrawal and return from the time of delivery to you or a third party who is not the deliverer. Please proceed as follows when returning:

Pack the item that you would like to return to us completely and together with any accessories that may be included. To avoid damage in transit, we recommend that you use the original packaging. If you no longer have them at hand, you can also use another suitable packaging for the return. Please also include the fully completed return / return slip in the package.

In any case, please use the return label included in the package and stick it on the shipping carton. After receiving and checking your return, we will automatically credit the value of the goods to you and pay this amount to the account from which the payment was made.

Good to know: We will confirm the receipt of your return by email. Please note that it may take a few days to process a return

 

You can return the goods received within 7 days by returning the goods. To exercise your right of cancellation, you must contact us Polu Exim International Pvt ltd (Saleonlinefashion.com), whatsapp +91-9958935172   (times: Mon.-Fri .: 8 a.m. - 7 p.m. ) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to cancel this contract, use our  Contact Page, if you want to send a request directly to the Saleonlinefashion.com.  The period begins after receipt of this instruction in text form (e.g. by letter, fax, e-mail), but not before the recipient has received the goods (in the case of recurring deliveries of the same type, not before receipt of the first partial delivery) and also not before Fulfillment of our information obligations according to Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in connection with Article 246 § 3 EGBGB. Only in the case of goods that cannot be sent as a parcel (e.g. bulky goods) can you explain the return in writing by requesting a return. In order to meet the deadline, the timely dispatch of the goods or the return request is sufficient. In any case, the return courier charges is paid by customer.

The right of cancellation does not exist for the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded
  • Contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires at:

  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
  • Contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery
  • Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
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