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Return Policy -India

WHAT can be returned?

  • All products are returnable if the product is in the same condition as when purchased. This includes the product packaging and original price tags.

  • The product’s packing material must be in same condition as when received. Products must not be used.

  • Product must be returned along with all accessories.

  • Serial number must be on product  , product without serial number and Invoice No. will not acceptable.

  • Product need to be returned should be claimed in 48 hours. The customer will be guided for return or exchange. The product once received by Polu Exim International Pvt Ltd will be inspected for any other damages. If the claim stated is genuine the product will be replaced or the money will be reimbursed. Products claimed beyond 48 hours will only be exchanged not returned.

 

Procedure to return your product

  • Contact us via email or phone, our contact detail is (contact link). We will guide you about process for the same.

  • After obtaining a RETURN AUTHORIZATION, product can be returned to our head office:

  • Polu Exim International Pvt Ltd-2580,Mandir Lane ,shadipur khampur ,west patel nagar,new Delhi 110008

 

SHIPPING for returns

  • Customer is responsible about shipping charges for return of products. Shipping charges Will be borne by Polu Exim International Pvt Ltd only if the product received has a manufacturing defect or was in damaged Condition

  • Customer is responsible about damaged due to returning transit.It is advised that the return packets should be strongly packaged.

  • If any product which is delivered is not same as per order or in damaged condition then the same will be replaced by us without any charge. (In condition of damaged product it is your responsibility to contact us immediately.)

  • recommended (not mandatory) that you should record video while receiving and opening products.share  video with us for faster processing.

 

CREDIT for returns

  • Your payment will be refunded once the item is inspected.

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